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Managed Services Provider (MSP) Program Overview

State of Utah Managers – State Contract #IT2462

Questions?

Knowledge Services’ Program Team is your dedicated, local point of contact.
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Managed Services Provider (MSP) Program Overview

State of Utah Managers – State Contract #IT2462

Questions?

Knowledge Services’ Program Team is your dedicated, local point of contact.

Frequently Asked Questions

We assembled a list of answers to common questions to save you time.

Managed Services Provider (MSP) Program Overview for State of Utah Managers

Welcome to the Knowledge Services MSP information page for Utah Managers. This MSP Program will be referred to as ‘UTMSP.’  We look forward to serving you!

To ensure the ability of State agencies and political subdivisions to continue meeting their IT contingent labor and milestone/deliverable/fixed bid project needs, the State of Utah has contracted Knowledge Services to be the Managed Service Provider (MSP).  Knowledge Services MSP will manage the State of Utah’s IT contingent labor and milestone/deliverable/fixed bid projects to ensure consistent and streamlined processes, on-boarding compliance, improved resource quality and business intelligence.

Please feel free to bookmark this page for future annoucements and updates.

Program Process – Executive Agencies

Please take the following steps to request staff augmentation/fixed bid contractors:

  1. Please ensure that your IT Service need has been approved through your internal process. 
  2. Once approved, electronically submit your Project Posting Requisition Form and Evaluation Committee Confidentiality Agreements by utilizing the links below:
  3. Once the manager submits the request, it will route directly to DTS.  DTS will assign the project a Knowledge Services Scope of Work Number (KSSOW).  The requesting manager will be cc’d with an email to Knowledge Services to notify KS to post the need in dotStaff.  Additional information specific to that project will be included on that email. 
  4. Once the winning bid is determined, the requesting manager will need to complete and submit the Justification form.  DTS will review the Justification and make the official determination for Knowledge Services to extend the award to the selected vendor. (Contingent on the successful completion of onboarding requirements)
  5. Complete and submit the Services Amendment form when a project has a change to its original requirements.  IE: Additional task, Additional funding, or extending the end date.
  6. Closing a Program Assignment – Please complete and submit the request using this link:

Program Documents - Executive Agencies

Any project that is approved under this Contract will be assigned a Knowledge Services Scope of Work number (KSSOW). All approved KSSOW # projects are governed by the terms set forth in this contract IT2462.

Knowledge Services utilizes a vendor management system called dotStaff™ where an approved KSSOW project is managed.  Managers with an approved KSSOW project(s) will have an account created to access their projects via this link.  

This link provides helpful information and tutorials on how to navigate Knowledge Services vendor management system, dotStaff™. The Knowledge Services MSP team is available should you have any additional needs when navigating dotStaff™.

This is a guide document for State managers to reference when managing KSSOW project vendors and resources. For additional questions or clarification, please contact the Knowledge Services MSP team.

This is a guide document for State managers to reference when offboarding a KSSOW project vendors and resources. For additional questions or clarification, please contact the Knowledge Services MSP team.

Program Training- Manager Tutorials

UTMSP Manager Training Tutorial – Intro & Logging into dotStaff
This brief, self-guided tutorial will walk managers through the process of logging into the dotStaff VMS.

UTMSP Manager Training Tutorial – Navigating dotStaff
This brief, self-guided tutorial will show managers the most commonly used areas within the dotStaff VMS.

UTMSP Manager Training Tutorial – View Posting and View Resumes
This brief, self-guided tutorial will show managers how to navigate to Postings and how to view candidate resumes within the dotStaff VMS.

March Training Topic – Performance Rating

UTMSP Manager Training Tutorial – Performance Rating

This brief, self-guided tutorial will show managers how to utilize the Performance Rating feature when approving timesheets within the dotStaff VMS.

UTMSP Program Team Contact Information

Knowledge Services Contact Information
UTMSP@KnowledgeServices.com
Phone: 629.888.0698

Internal Process Questions and Needs
DTS Contact Information
Email: Afenrick@Utah.gov
Email: DTSContracts@Utah.gov