Managed Services Provider (MSP) Program Overview
State of Utah Managers – State Contract #IT2462
Managed Services Provider (MSP) Program Overview
State of Utah Managers – State Contract #IT2462
Frequently Asked Questions
Managed Services Provider (MSP) Program Overview for State of Utah Managers
Welcome to the Knowledge Services MSP information page for Utah Managers. This MSP Program will be referred to as ‘UTMSP.’ We look forward to serving you!
To ensure the ability of State agencies and political subdivisions to continue meeting their IT contingent labor and milestone/deliverable/fixed bid project needs, the State of Utah has contracted Knowledge Services to be the Managed Service Provider (MSP). Knowledge Services MSP will manage the State of Utah’s IT contingent labor and milestone/deliverable/fixed bid projects to ensure consistent and streamlined processes, on-boarding compliance, improved resource quality and business intelligence.
Please feel free to bookmark this page for future annoucements and updates.
Program Process – Executive Agencies
Please take the following steps to request staff augmentation/fixed bid contractors:
- Please ensure that your IT Service need has been approved through your internal process.
- Once approved, electronically submit your Project Posting Requisition Form and Evaluation Committee Confidentiality Agreements by utilizing the links below:
- Project Posting Request Form
- COI Agreement Attachment
*Please Note: The requester will need to include the Committee Participants in the Posting Request Form. Subsequently, each member of the Evaluation Committee will receive an email prompting them to electronically sign the Confidentiality Agreement through Adobe.
- Once the manager submits the request, it will route directly to DTS. DTS will assign the project a Knowledge Services Scope of Work Number (KSSOW). The requesting manager will be cc’d with an email to Knowledge Services to notify KS to post the need in dotStaff. Additional information specific to that project will be included on that email.
- Once the winning bid is determined, the requesting manager will need to complete and submit the Justification form. DTS will review the Justification and make the official determination for Knowledge Services to extend the award to the selected vendor. (Contingent on the successful completion of onboarding requirements)
- Complete and submit the Services Amendment form when a project has a change to its original requirements. IE: Additional task, Additional funding, or extending the end date.
- Services Amendment Form
- *Please note: ELCID changes do not require an amendment form. Please email UTMSP@knowledgeservices.com for ELCID changes and updates.
- Services Amendment Form
- Closing a Program Assignment – Please complete and submit the request using this link:
Program Documents - Executive Agencies
Any project that is approved under this Contract will be assigned a Knowledge Services Scope of Work number (KSSOW). All approved KSSOW # projects are governed by the terms set forth in this contract IT2462.
Knowledge Services utilizes a vendor management system called dotStaff™ where an approved KSSOW project is managed. Managers with an approved KSSOW project(s) will have an account created to access their projects via this link.
This link provides helpful information and tutorials on how to navigate Knowledge Services vendor management system, dotStaff™. The Knowledge Services MSP team is available should you have any additional needs when navigating dotStaff™.
This is a guide document for State managers to reference when managing KSSOW project vendors and resources. For additional questions or clarification, please contact the Knowledge Services MSP team.
This is a guide document for State managers to reference when offboarding a KSSOW project vendors and resources. For additional questions or clarification, please contact the Knowledge Services MSP team.
Program Training- Manager Tutorials
UTMSP Manager Training Tutorial – Intro & Logging into dotStaff
This brief, self-guided tutorial will walk managers through the process of logging into the dotStaff VMS.
UTMSP Manager Training Tutorial – Navigating dotStaff
This brief, self-guided tutorial will show managers the most commonly used areas within the dotStaff VMS.
UTMSP Manager Training Tutorial – View Posting and View Resumes
This brief, self-guided tutorial will show managers how to navigate to Postings and how to view candidate resumes within the dotStaff VMS.
February Training Topic – KSSOW Reporting
Monthly and Quarterly Reporting – KSSOW
The Monthly and Quarterly Reporting – KSSOW document provides helpful information on reports that State Managers will receive from Knowledge Services.
March Training Topic – Weekly Timecard Approval
By approving weekly resource timecards the approving Manager verifies and accepts that all submitted hours were worked and that the work performed was acceptable.
The Weekly Timecard Approval document provides helpful information on the timecard approval process within the Knowledge Services State of Utah MSP Program.
April Training Topic – Onboarding Process
May Training Topic – FY25-FY26 PO Cutover
UTMSP Program Team Contact Information
Knowledge Services Contact Information
UTMSP@KnowledgeServices.com
Phone: 629.888.0698
Internal Process Questions and Needs
DTS Contact Information
Email: Afenrick@Utah.gov
Email: DTSContracts@Utah.gov