Q: Q: I am a hiring manager and I have a need for an IT Staff Augmentation resource. Where do I begin?

A : Please complete the link below and a MEMSP representative will contact you upon receipt. MSP – Authorization Form

Q: Q: I am an OIT Project Sponsor, and I have a need for SOW Project Services. Where do I begin?

A : Please email the Project Work Requirements to the MSP onsite team: MEMSP@knowledgeservices.com

Q: Q: I am a hiring manager and I have identified/recruited/referred (and possibly interviewed and approved) a staff augmentation resource. What are the next steps?

A : Please complete the EOR Request Type on the form linked below. Knowledge Services may become the Employee of Record (EOR), responsible for administering payroll and payroll related costs, as well as all employer mandated taxes and insurances. This cost-savings option for the State may only be utilized for resources identified outside of the supplier network. MSP – Authorization Form

Q: Q: If I need to terminate a resource or I want to discuss contractor performance concerns, who should I contact?

A: Please contact the MSP Program Team at: MEMSP@knowledgeservices.com

Q: Q: What if my current DO needs funds added or my contractor will be renewing?

A : Please complete the form linked below to add funds: MSP – Authorization Form A : Please complete the form linked below to renew a contractor: MSP – DO Authorization Form (Fiscal Year DO Cutover Only)

Q: Q: What if my current contractor needs a project added or removed from existing timesheet?

A : Please complete the form linked below: MSP – Authorization Form

Q: Q: I need to make a correction, add an additional time approver for my contractors or I cannot see my contractor’s timesheet?

A: Please contact the MSP Program Team at: MEMSP@knowledgeservices.com

Q: Q: I am a hiring manager, and I am locked out of dotStaff or need to reset my password. What should I do?

A : Please contact dotStaff support https://support.dotstaff.com/hc/en-us For additional client/manager dotStaff support: Client/Manager – Knowledge Services (dotstaff.com)

Question 1

Q: I am a hiring manager and I have a need for an IT Staff Augmentation resource. Where do I begin?

Accepted Answer

A: Please complete the link below and a MEMSP representative will contact you upon receipt.

MSP – Authorization Form

Question 2

Q: I am an OIT Project Sponsor, and I have a need for SOW Project Services. Where do I begin?

Accepted Answer

A: Please email the Project Work Requirements to the MSP onsite team:

MEMSP@knowledgeservices.com

Question 3

Q: I am a hiring manager and I have identified/recruited/referred (and possibly interviewed and approved) a staff augmentation resource. What are the next steps?

Accepted Answer

A: Please complete the EOR Request Type on the form linked below. Knowledge Services may become the Employee of Record (EOR), responsible for administering payroll and payroll related costs, as well as all employer mandated taxes and insurances. This cost-savings option for the State may only be utilized for resources identified outside of the supplier network.

MSP – Authorization Form